If you’re already using Scribe, the AI transcription tool for FreePBX and PBXact, you know how it can transform your management by converting call and voicemail audio into accurate text data. The latest Scribe release brings even more features to help manage your call data smarter and faster. Discover the new tools designed to boost
Managing calls efficiently is critical for businesses. With Advanced Queue features now available for the Sangoma Phone Desktop Softphone App, users of FreePBX and PBXact platforms in contact center agent roles can streamline call handling, optimize team performance, and enhance customer service. Two new configuration wizards are also now available for the Sangoma Desktop Phone
Rationale Following the recent move of the FreePBX installation target from CentOS 7 to Debian 12 – which involved lots of infrastructure work over the past year! – multiple internal Sangoma teams needed a more efficient method to deploy the latest FreePBX 17 software to our suite of PBXact hardware appliances, for both new and
If you’re looking to level up your call analytics game, let me introduce you to your new AI best friend: Scribe for FreePBX. This handy commercial module for FreePBX and PBXact acts like a personal assistant specializing in transcription services, making it easier than ever to extract insights from your audio files. What’s Scribe Got
At FreePBX, we value the voice of our community. We recently got some great feedback from our FreePBX 17 Experience Survey, which gave us awesome insights into the features and improvements our users want. We believe in transparency, so we’d like to share the key responses and suggestions that resonated with us. From technical